Calm and Caring - Privacy Policy

Introduction

Calm and Caring Pty Ltd ("we", "our", "us") is committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the Health Records and Information Privacy Act 2002 (NSW), the National Disability Insurance Scheme (NDIS) Act 2013, and the guidelines set by the Australian Health Practitioner Regulation Agency (AHPRA).

1. Collection of Personal Information

We collect personal information to provide high-quality psychology services and home nursing. The types of information we may collect include:

• Personal details: name, date of birth, address, contact information
• Health information: medical history, treatment plans, health records
• NDIS details: NDIS number, funding details, service agreements
• Financial information: payment details, insurance information
• Other relevant information necessary to provide our services

2. How We Collect Personal Information

We collect personal information through:

• Direct interactions: when you provide information to us in person, over the phone, via email, or through our website
• Referrals: from other healthcare providers, NDIS, or other relevant agencies
• Third parties: such as family members or legal guardians, where necessary and with your consent

3. Use of Personal Information

We use personal information to:

• Provide psychology and home nursing services
• Develop, manage, and review individual care plans
• Communicate with clients, their families, and other healthcare providers
• Process payments and manage accounts
• Comply with legal and regulatory requirements
• Improve our services through feedback and quality assurance activities

4. Disclosure of Personal Information

We may disclose personal information to:

• Healthcare providers involved in your care
• NDIS and other funding bodies
• Legal representatives or guardians
• Regulatory bodies such as AHPRA
• Third-party service providers who assist us in delivering our services, subject to confidentiality agreements
• Other entities as required or permitted by law

5. Data Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure. These steps include:

• Secure storage of physical and electronic records
• Restricted access to personal information
• Regular staff training on privacy and data security
• Implementation of data encryption and secure communication channels

6. Access to Personal Information

You have the right to access your personal information held by us, subject to certain exceptions allowed by law. To request access, please contact us using the details provided below. We may charge a fee to cover the cost of providing access.

7. Correction of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete, and up-to-date. If you believe that any information we hold about you is incorrect, please contact us to request a correction.

8. Complaints and Inquiries

If you have any concerns or complaints about how we handle your personal information, or if you have any inquiries about this Privacy Policy, please contact us:

Calm and Caring Pty Ltd  Address:10 Eagle St, Brisbane, 4000 Phone:1300 225 637 Email:admin@calmandcaring.com

We will respond to your complaint or inquiry promptly and work to resolve it in accordance with our obligations under the relevant privacy laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Consent

By engaging with our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Last Updated: 20.06.2024

This privacy policy is designed to meet the standards set by AHPRA and NDIS, ensuring the confidentiality and security of client information.